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Refund Policy

We want you to be delighted with your Jewelry by Kaia purchase. If you are not satisfied with your purchase for any reason, you may return it for a full refund within 7 days of purchase. Jewelry must be in its original, undamaged condition.

Returns more than 7 days but less than 90 days of original purchase will be issued a credit, as long as the jewelry is in its original, undamaged condition. Please contact us for authorization.

Custom or sale items are final sales and cannot be returned.

Jewelry will be repaired free of charge if it breaks during normal wear (see Care and Cleaning for details) within 90 days of original purchase.

All return shipping charges are the customer's responsibility and cannot be refunded.